Legal Online Crib Co.

Privacy Policy & Terms of Service

These documents govern your use of Online Crib's services and website. Please read them carefully before placing an order or using our platform.

Last updated: March 2026

Privacy Policy

Online Crib Co. ("we," "us," or "our") operates at onlinecribinc.com and provides white-label local SEO and digital marketing fulfillment services to agencies worldwide.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website or services. By accessing our website or placing an order, you agree to this policy.

1. What Information We Collect

We collect information in the following ways:

Information you provide directly:

  • Name, email address, and business name when you contact us, register, or place an order
  • Client business details provided for fulfillment purposes (business name, address, phone, website, category)
  • Payment information processed through our third-party payment provider (we do not store full card details)
  • Messages, enquiries, and communications sent through our contact forms or email

Information collected automatically:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on pages, and referring URLs via analytics tools
  • Cookie data as described in Section 3

2. How We Use Your Information

We use the information we collect to:

Fulfil your orders β€” process and deliver citation campaigns, managed citations, GBP posting, and any other services you purchase
Communicate with you β€” respond to enquiries, send order updates, and provide support
Process payments β€” manage billing through our payment processor in a secure, PCI-compliant manner
Improve our services β€” analyse usage patterns to enhance our website, workflows, and deliverables
Send service-related communications β€” notify you of updates, policy changes, or important account information
Comply with legal obligations β€” maintain records as required by applicable law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

Our website uses cookies β€” small text files stored on your device β€” to improve your browsing experience and help us understand how visitors use our site.

Essential Cookies

Required for the website to function. Cannot be disabled. Includes login sessions and security tokens.

Analytics Cookies

Help us understand page visits and traffic sources (e.g. Google Analytics). Used anonymously to improve our site.

Preference Cookies

Remember your settings and preferences to provide a more personalised experience on return visits.

Marketing Cookies

Used to track visits across websites for advertising relevance. We use these minimally and only where consent has been given.

You can control and disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

4. Third-Party Sharing

We do not sell or rent your personal data. We may share information with trusted third-party service providers strictly as required to operate our business and deliver our services:

Payment processors β€” to handle transactions securely (e.g. Stripe or equivalent)

Analytics providers β€” to understand website usage (e.g. Google Analytics, anonymised data only)

Project management and communication tools β€” used internally to manage orders and delivery (data not disclosed to external parties)

Legal or regulatory authorities β€” where required by law or court order

All third parties are required to handle data securely and in accordance with applicable data protection laws. We do not authorise them to use your data for their own marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Order and billing records 7 years (legal/financial compliance)
Account and contact data Duration of relationship + 2 years
Client business data (used for fulfillment) Deleted within 90 days of project close
Website analytics data 26 months (anonymised)

When data is no longer needed, it is securely deleted or anonymised. You may request earlier deletion subject to any legal retention obligations we must fulfil.

6. Your Rights (GDPR & CCPA)

Depending on where you are located, you may have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your data where no legal basis exists to retain it

Right to Portability

Receive your data in a structured, machine-readable format

Right to Object

Object to processing based on legitimate interests or direct marketing

Right to Withdraw Consent

Withdraw consent for processing at any time where consent was the legal basis

CCPA Note (California residents): You have the right to know what personal information is collected, the right to delete it, and the right to opt out of the sale of personal information. We do not sell personal information.

7. Contact & Data Requests

To exercise any of your rights, request access to your data, or raise a privacy concern, please contact us at:

We aim to respond to all data requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.